Service Policy & Terms

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During each scheduled weekly service visit, we will test your pool's water chemistry and add the necessary chemicals to maintain proper water balance.

Depending on your pool's needs, routine service may include:

• Water testing and chemical balancing
• Pool vacuuming as needed
• Brushing pool surfaces
• Cleaning skimmer and pump baskets
• Routine filter cleaning
• Salt cell cleaning as needed
• General inspection of pool conditions and equipment

A chemical history is maintained in our service records, providing an ongoing record of your pool's water chemistry and service history.

Service will be performed on the same scheduled day each week whenever possible. Consistency is important to us, and we make every effort to maintain your regular service day.

Occasionally, circumstances such as severe weather, holidays, equipment issues, or other unforeseen conditions may require us to adjust the service schedule. Customers will be notified when a significant schedule change is necessary.

The homeowner or property manager is responsible for maintaining the proper water level in the pool at all times.

Insufficient water levels may prevent proper circulation, filtration, or cleaning and can potentially damage pool equipment. Splash Zone Pool Service is not responsible for problems or equipment damage resulting from an improperly maintained water level.

Routine filter cleaning is performed as needed as part of regular pool service.

Replacement filter cartridges, filter media, or other replacement components are not included in the standard monthly service rate and will be charged separately when replacement is necessary.

Standard weekly service is intended to provide routine cleaning and water maintenance. The following are not included unless separately quoted and approved:

• Pool equipment repairs or replacement
• Replacement parts or equipment
• Excessive algae remediation
• Stain removal or stain treatments
• Green pool recovery
• Specialty chemical treatments
• Repairs resulting from equipment failure
• Other services outside normal weekly pool maintenance

When additional work is recommended, Splash Zone Pool Service will communicate the issue and any applicable charges before performing billable work whenever practical.

Customers are responsible for providing safe and reasonable access to the pool and pool equipment on the scheduled service day.

Splash Zone Pool Service is not responsible for missed or incomplete service resulting from:

• Locked gates
• Incorrect or unavailable gate codes
• Aggressive or unsecured pets
• Blocked or inaccessible pool equipment
• Construction or maintenance work preventing access
• Other conditions outside our control that prevent safe access to the pool area

Customers should notify Splash Zone Pool Service in advance of any changes that may affect access.

 Service may be delayed, modified, or rescheduled because of:

• Severe weather
• Lightning or thunderstorms
• Unsafe working conditions
• Flooding or other hazardous conditions
• Conditions that prevent safe access to the pool or equipment

Employee and customer safety will always take priority when determining whether service can safely be performed.

Invoices are due on the 1st day of each month.

If service begins during the middle of a month, the first invoice will be prorated based on the service start date. Regular monthly billing will begin on the first day of the following month.

A $20 late fee will be applied to accounts that remain unpaid 10 days after the invoice due date.

Customers are responsible for reasonable collection costs or legal fees incurred in recovering unpaid balances, where permitted by applicable law.

Continued nonpayment may result in suspension or termination of pool service.

Splash Zone Pool Service may periodically adjust service rates due to changes in chemical costs, operating expenses, pool conditions, service requirements, or other business-related factors.

Customers will be notified in advance of any change to their regular service rate.

Customers are encouraged to contact Splash Zone Pool Service promptly if they notice unusual water conditions, equipment problems, leaks, or other concerns between scheduled service visits.

Early notification allows us to evaluate the issue and recommend appropriate action before a minor problem becomes more serious.

Regular weekly service is not performed during the holiday weeks of Thanksgiving, Christmas, and New Year's.

Before these holiday weeks, chemical levels will be adjusted as appropriate to help maintain proper water quality until the next scheduled service visit.

These scheduled holiday weeks are considered part of our regular annual service schedule and do not result in a reduction or credit to the monthly service rate.

Splash Zone Pool Service reserves the right to update or modify these Service Policies & Terms when necessary.

Customers will be notified of changes to the terms or conditions of their service.

At Splash Zone Pool Service, our goal is simple: provide consistent, dependable pool care and treat your pool as if it were our own.

As an owner-operated company, you receive the benefit of personal, consistent service from someone who gets to know your pool and its individual needs.

We take care of your pool so you have more time to enjoy life.